Last Updated: 6-12-2025

Thank you for shopping with Khun9 PTY at https://khun9pty.store. Our Return and Refund Policy is designed to ensure a clear, smooth, and fair experience. Please review the details below for eligibility, processes, and timelines related to returns, refunds, and exchanges.

Scope and Contact Information

For any questions regarding returns or refunds, you can reach us using the following contact details:

Email: contact@khun9pty.store
Phone: +61 7 3279 5613
Address: 2 Gardenia St, Nightcliff NT 0810, Australia

Policy Overview

  • Return Period: 30 days from the delivery date

  • Refund Processing Time: Within 10 business days after we receive your return

  • Return Shipping Costs: Covered by the customer unless the item is defective or incorrect

Order Cancellations

You may cancel your order within 2 hours of placing it by contacting customer support.
If the order has already been shipped, please follow the Return Instructions below.

Return Conditions

You may return items under the following conditions:

  • Return Window: Within 30 days of delivery

  • Item Condition: Must be unused, in original condition, with tags attached and in original packaging

  • Proof of Purchase: Receipt or order confirmation required

  • Exceptions:

    • Custom or personalized products

    • Hygiene-sensitive items (e.g., undergarments) unless unopened and unused

Return Instructions

To initiate a return:

  1. Contact Customer Service: Email contact@khun9pty.store with your order number, reason for return, and photos (if applicable).

  2. Receive Authorization: We will review your request and send a return authorization with detailed instructions.

  3. Prepare the Package: Repackage the item securely with all original packaging and the return authorization form.

  4. Ship the Item: Return the package using a reliable courier with tracking.

    • Customer pays return shipping unless the item is defective or incorrect.

Refund Policy

  • Approval Process: After your returned item is received, we will inspect it and notify you of approval within 7 business days.

  • Processing Time: Approved refunds are issued to your original payment method within 10 business days.

  • Bank Posting Time: Additional time may be required by your bank or card provider.

  • Confirmation: You will receive an email once your refund has been processed.

If you do not see the refund within the expected timeframe, please check with your bank. For additional assistance, contact us at contact@khun9pty.store.

Exchange Policy

We offer exchanges for incorrect or defective items.

  • Contact us within 30 days of delivery.

  • We cover return shipping costs for eligible exchanges.

If you ordered the wrong size or variant, please follow the standard return process and place a new order for the correct item.

Exceptions and Special Cases

  • Defective or Damaged Items: Contact us within 48 hours of delivery. We will arrange a free return and offer either a replacement or full refund.

  • Incorrect Product Received: Contact us immediately. We will cover return shipping and send the correct item.

  • Lost Packages: If your package does not arrive within the expected timeframe, contact us so we can investigate with the carrier.

Processing Times

  • Return Window: Must be initiated and shipped within 30 days of delivery

  • Inspection: Completed within 7 business days after we receive the item

  • Refund Issuance: Within 10 business days after inspection

Return Shipping Address

All approved returns should be sent to:

2 Gardenia St, Nightcliff NT 0810, Australia

Contact Information

If you have any questions or need assistance with returns or refunds, please contact us:

Email: contact@khun9pty.store
Phone: +61 7 3279 5613
Address: 2 Gardenia St, Nightcliff NT 0810, Australia