Updated on: 6-12-2025

Who We Are

Khun9 PTY (“we,” “us,” or “our”), operated by Khun9 Pty, manages the website https://khun9pty.store (the “Site”). Our goal is to provide a fast, reliable, and transparent shipping experience for all customers. Below is an overview of our shipping procedures.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders — no minimum purchase required.

Shipping Range

  • Delivery Area: We currently ship within Australia only.

  • Future Expansion: We may expand our shipping regions in the future.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days, Monday to Friday.

  • Cut-off Time: Orders placed before 22:00 (GMT+10:00) AEST are processed the same day.
    Orders placed after this cut-off will be processed on the next business day.

  • Non-Processing Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 1–2 business days after processing, depending on your location.

Shipping Process

  • Courier Services: We use trusted carriers such as DHL and FedEx for all shipments.

  • Tracking Information: Once your order ships, you will receive an email containing full tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours so we can resolve the issue promptly.

  • Lost Orders: If your package doesn’t arrive or is marked as lost, contact us immediately and we’ll assist you with an investigation.

Returns

For detailed information about returns, please refer to our Refund Policy.
(If you want, I can also add a direct link for your website format.)

Contact Us

If you have questions or concerns regarding this Shipping Policy, you can reach us at:

Email: contact@khun9pty.store
Phone: +61 7 3279 5613
Address: 2 Gardenia St, Nightcliff NT 0810, Australia
Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)